Shipping policy

🚚 Shipping Policy

Last updated: January 31 2026

Thank you for shopping with [Your Store Name]. Please review our shipping policy carefully before placing an order.

Processing Time

All items are custom, handmade, and made to order.

  • Processing time: 3–7 business days

  • Production begins after payment is confirmed

  • Orders cannot be changed or canceled once production starts

Shipping Carriers

We ship using:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

Carrier is selected based on package size, destination, and delivery speed.

Shipping Rates & Delivery Times

Carrier Service Estimated Delivery
USPS First Class / Ground Advantage 2–5 business days
USPS Priority Mail 1–3 business days
UPS Ground 1–5 business days
UPS 2nd Day Air 2 business days

Delivery times are estimates and not guaranteed.

Tracking

A tracking number is provided by email once your order ships.
If tracking shows “Delivered,” the order is considered fulfilled.

Address Accuracy

Customers are responsible for providing a correct shipping address.
We are not responsible for orders shipped to incorrect or incomplete addresses.

Lost, Stolen, or Delayed Packages

  • We are not responsible for carrier delays.

  • If a package is marked “Delivered” but not received, you must contact the carrier directly.

  • We are not responsible for stolen packages.

Damaged Packages

If your order arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide clear photos of the packaging and item

  3. Do not discard the item until we respond

Approved claims will be replaced (not refunded).

International Shipping

If applicable:

  • Buyers are responsible for customs fees, taxes, and import duties.

  • Delivery times vary by country.

Contact

For shipping questions, contact:

Email: frozenstonesstudio@gmail.com
Business Name: Frozen Stones Studio